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| NMB Bank Plc |
Jobs in Tanzania 2023: New Job Vacancies at NMB Bank Plc 2023
NMB Bank Plc Jobs, 2023
Job Location : Head Office, Hq
Job Purpose:
Coordination of maintenance activities and monitoring of bank's primary and disaster recovery datacenters for high availability, performance, scalability, and security.
Ensure optimal power systems maintenance performance (Wiring systems, Generators, UPS, AVRs, Inverters, Solar / Wind Power systems, etc.) in Branches, Cash Collection Points and ATM sites.
CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
Main Responsibilities:
Knowledge and Skills:
Job Purpose:
Coordination of maintenance activities and monitoring of bank's primary and disaster recovery datacenters for high availability, performance, scalability, and security.
Ensure optimal power systems maintenance performance (Wiring systems, Generators, UPS, AVRs, Inverters, Solar / Wind Power systems, etc.) in Branches, Cash Collection Points and ATM sites.
CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
Main Responsibilities:
- Ensure daily monitoring and escalation to MEP Systems Engineers or vendors incidents related to the Data Centers Power (Utility feeds, Electrical Systems, Generator systems, UPS, battery strings, etc.), Fuel oil Systems, BMS, DCIM, Physical security, access control & other low and Extra Low Voltage systems.
- Inspect data center's facilities and equipment for unsafe or malfunctioning conditions.
- Investigate electrical failures and suggest effective and efficient solutions to the line manager and respective vendor.
- Coordinate planning and execution of routine maintenance tasks.
- Analyze statistics and reports to aid in management decisions.
- Facilities management, including risk identification, incident response and customer support.
- Proactively monitor electrical and mechanical systems parameters and coordinate modifications / improvements and upgrades
- Ensure effective routine and emergency maintenance of all electrical and mechanical systems is conducted by respective vendor to keep the systems in good working conditions all times.
- Maintain updated inventory of electrical and mechanical systems assets installed in data centers, branches, Cash Collection Points (CCP) and offsite ATMs and their maintenance history.
- Plan effective cost control. Minimize operational costs associated with first level support and Comprehensive Preventive maintenance (PM) of all mechanical and electrical systems done by respective vendors.
- Produce various daily, weekly and monthly reports of mechanical and electrical systems performance
- Analyze electrical and mechanical systems failures and suggest effective and efficient solutions to the line manager.
- Evaluate overall performance and capacity of Data Center Infrastructure and provide recommendations for improving performance.
- Supervise new installations, maintenance, repair and testing of electrical and mechanical systems, equipment, facilities and components of electrical systems used by the bank in data centers, branches, Cash Collection Points (CCP) and offsite ATMs to ensure that their done correctly according to technical specifications, international standards, safety (earthing, surge / lightning protection, etc.) and bank requirements.
- Inspect completed installations and observe operations to ensure compliance to the original design and equipment specifications and compliance with operational and safety standards
- Manage all facility services related to power, cooling and building services including risk identification, incident response and customer support.
- Respond on an as-needed basis to incidents and emergencies 24 x 7, and arrange for backup
- Implement and enforce corporate safety, health and environmental policies, including activities of outside contractors, to ensure no adverse effect on the operation of the facility.
- Interface directly with construction projects team, contractors and engineering consultants to identify key project concerns and cost issues
- Design and review HVAC, electrical, fire alarm, plumbing, and sprinkler systems for various projects using AutoCAD.
- Ensure quality, good workmanship and safety according to the agreed SLAs, Bill Of Quantity (BOQ) and standards
Knowledge and Skills:
- Knowledge of Electrical/Mechanical power solutions/technologies in the market.
- Ability to work in a fast-changing banking service environment.
- Ability to present technical data in a comprehensive, yet clear manner.
- Competency in monitoring and incident management of electrical/ mechanical systems.
Qualifications and Experience:
Job closing date : 13-Jun-2023
Senior Manager; IT Service Desk (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
This position is a critical role within IT Service Management (ITSM) responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the level of support they expect, and the IT organization's resources are utilized efficiently.
In addition to general management activities, this position is responsible for leading a critical IT service-management function that processes service requests from end users for all systems in use.
Main Responsibilities:
Leadership and people management focus
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Business focus
Knowledge and Skills:
Qualifications and Experience:
Job closing date : 09-Jun-2023
Specialist; Digital Global Transaction Services (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
This function entails focusing on product sales to wholesale clients, as well as client acquisition, provision of personal digital financial advice and on-going servicing of wholesale clients.
Main Responsibilities:
Knowledge and Skills:
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Qualifications and Experience:
Job closing date : 09-Jun-2023
If you are interested in taking up this exciting opportunity, please register and apply by attaching the below documents- Bachelor's degree in Electrical/Mechanical engineering.
- ITIL Certification
- At least 3 years of relevant work experience in electrical power supply/mechanical systems support.
Job closing date : 13-Jun-2023
Senior Manager; IT Service Desk (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
This position is a critical role within IT Service Management (ITSM) responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the level of support they expect, and the IT organization's resources are utilized efficiently.
In addition to general management activities, this position is responsible for leading a critical IT service-management function that processes service requests from end users for all systems in use.
Main Responsibilities:
Leadership and people management focus
- Managing and motivating a team that is responsible for handling incidents submitted from internal users through multiple channels such as ServiceDesk tool, email, phone and other platforms for IT related issues and Banking operations services.
- Managing and motivating a team that is responsible for handling requests from users for IT Systems access. This process aims to grant authorized users the right to use IT system services, while preventing access to non-authorized users.
- Accountable for all operational activities by assigning resources to ensure end users receive effective and timely resolution in compliance with the Service Level Agreement.
- Manage IT ServiceDesk support team, review performance, and ensure that customer service standards are maintained.
- Mentoring and coaching IT ServiceDesk team to a build high performance team.
- Develop, review and implement processes and procedures for tracking, reporting and supporting customers within the bank (Internal Staff)
- Developing strategies for Service Desk and overall IT performance improvements plan.
- Engage with subject-matter experts (Level 2 teams) throughout the ICT department in case of any major incident or problem and communicate resolution back to users to minimize and contain impacts to business operations.
- Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required.
- Accountable for implementing continuous (ITIL) systematic methodology for providing IT solutions with the best standards.
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Business focus
- Proactively manage communications with internal customers pertaining to service outages and planned changes in a timely and professional manner.
- Ensure all support requests from Business are well documented in the IT ticketing system through the lifecycle.
- Manage escalations and serve as escalation point for any critical incidents, service requests or issues.
- Prepare and submit reports to upper-level management, business forums and committees on matters pertaining to ServiceDesk performance including status and trends.
- Analyze service desk reports to identify trends / patterns and ensure appropriate improvement measures are implemented continuously.
- Participate in various system enhancement and product development projects as a key player to ensure that the system delivered meets user expectations.
Knowledge and Skills:
- Operational knowledge of core banking systems
- Good understanding of Banks products and their end-to-end processes
- Good knowledge of bank policies, procedures, and systems
- Ability to interpret requirements and translate into service requests if requested.
- Strong understanding of end user, technology, and trends in service support.
- Knowledge of delivery support software packages.
- Excellent verbal and written communication skills
- Excellent customer service skills
- Strong set of general people-management skills
- Problem-solving ability to resolve complex issues.
- Data analysis skills to make informed decisions.
- Strong presentation skills
- Must have the skillset, mindset, and experience to manage multiple, conflicting priorities in a high-stress environment.
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,253 POSTS)Qualifications and Experience:
- Bachelors degree in computer science, information technology, Banking or a related field.
- ITIL certification and minimum of 3-5 years of experience, both executing and managing ITSM processes.
- At least 5 years of experience in a managerial role or in a technical support role.
- Experience in people management, leading and directing multiple team members in a busy task-oriented environment.
- Good experience in Branch / Banking operations
Job closing date : 09-Jun-2023
Specialist; Digital Global Transaction Services (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
This function entails focusing on product sales to wholesale clients, as well as client acquisition, provision of personal digital financial advice and on-going servicing of wholesale clients.
Main Responsibilities:
- Strategic Focus – Business Direction, Business Ops, Customer Experience, Financials
- Support the Senior Manager to evaluate the current competitive environment and identify key market opportunities by working closely with stakeholders from relevant units/departments.
- Manage existing customer relationships through regular contacts and visits by ensuring customers cash management needs are addressed effectively in a timely manner.
- Work closely with the Product & Implementation team (P&I), Relationship Managers, and other internal staff to deliver a clear customer pipeline plan
- Oversee product performance on all customer categories and suggest possible ways to improve revenues and customer satisfaction.
- Ensure full compliance, provide oversight of various consumer protection requirements across the unit.
- Perform profitability analysis of various product lines offered to wholesale clients.
- People Focus – People Management, Leadership, Change Management, Projects
- Work together with P&I to ensure support models are made available for any solution offered to clients for easy reference by the support team.
- Obtain and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
- Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
- Operations Focus – Risk, Compliance & Governance
- Collaborate with cross functional teams on root cause analysis and resolution of incidents including risk related.
- Support periodical review of internal policies, procedures, and compliance of regulations.
- Ensure adherence to regulatory requirements for solutions offered
- Work with legal to document commercial contracts for the products, services and solutions offered to clients.
- Work with compliance team to ensure all regulatory requirements are adhered to for the solution offering to clients.
Knowledge and Skills:
- Expertise in Digital Transaction Banking products and procedures including related cash management digital solutions.
- Excellent sales skills and good understanding of managing sales pipelines.
- Well versed in local industry regulations and guidelines
- Understanding of client segmentation and collaborative approach in working with cross functional teams.
- Ability to work independently; presentation skills
- Ability to keep abreast of industry changes in both the business and marketing environment.
- Strong communication skills, both written and oral
- Risk management and strong analytical skills
- Interpersonal, networking and negotiation skills
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Qualifications and Experience:
- Degree/ Advanced Diploma in Information Technology or similar field from a recognized University
- Strong understanding of products in banking and financial services sector
- Minimum 1 years experience preferably in Transaction Banking Role
Job closing date : 09-Jun-2023
i)Your current CV
ii)Your application letter specifying your zone of preference.
All applications must be done through this portal.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
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