Banking Officer II- Alternative Delivery Channel at Exim Bank Tanzania

Exim Bank Tanzania

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Exim Bank Tanzania Jobs, 2023

Banking Officer II- Alternative Delivery Channel at Exim Bank July, 2023
WE ARE HIRING
Banking Officer II- Alternative Delivery Channel
REPORTING TO: Assistant Manager — Alternative Delivery Channel
RESPONSIBLE FOR:
Merchant Acquiring through POS and All Alternative Channel/Digital sales

DEPARTMENT: Retail Banking
REGION: Dar-Es-Salaam and Other Regions as allocated
HOURS OF WORK
8am – 5pm Monday to Friday.
Additional hours as required by the workload.
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PURPOSE OF JOB:

• To assist assistant Manager to grow and support Merchant Acquiring business through POS Channel and other digital products of the bank as assigned.
• To promote and sell the Acquiring Business of the Bank, He/ She will be responsible for identifying potential merchants and drive acquisition through team and branches.

MAIN DUTIES AND RESPONSIBILITIES:
Acquisition &customer portfolio management

• Create new sales and revenue generating opportunities as appropriate.
• Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios
• are maximized.
• Develop partnership and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year.
• Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers.

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Retention of Existing Customers

• To manage customer queries of all merchants in the assigned portfolio.
• Identify and arrange tie up partnership marketing campaigns with merchants within the assigned portfolio for bank brand awareness and business growth. Expand existing relationships/partnerships through the selling of Bank products both traditional and digital services through relationship managers as and when required.
• Manage active/inactive merchants to grow profitability.
• Manage POS through proper allocation or recovery as and when required.

Team/ Internal Management

• Serve as customer advocate internally while effectively collaborating with internal cross-functional teams.

Reporting

• Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
• Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business
• in relation to business objectives.
• Provide competitor intelligence reports on products and tariffs. Ensure merchant Database and PoS Verification tables are updated.

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KEY RELATIONSHIPS:
INTERNAL
– All staff.

EXTERNAL
– Clients, service providers.
– External Business community.

JOB KNOWLEDGE, SKILLS & EXPERIENCE:

• Diploma / Degree in IT, Business or Banking
• A pleasant personality Good interpersonal skills Good communication skills
• Ability to work under pressure
• Good Communication Skills
• Computer Literacy is essential

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How to Apply:
Please send your application to: hrrecruit@eximbank.co.tz
Application deadline:- 27th July, 2023.
Applications are to be sent with the subject being: Banking Officer II- Alternative Delivery Channel

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