 |
| UNICEF |
A national consultant to develop a tool kit for Respectful care and effective communication Consultant
Job no: 564656
Contract type: Consultant
Duty Station: Dar-es-Salaam
Level: Consultancy
Location: United Republic of Tanzania
Categories: Health
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Health
2. Comprehensive desk review and comparison of existing documents – guidelines and training materials - for respectful care and effective communication.
3. Literature review of published studies and grey literature on respectful care and effective communication interventions, approaches and evaluations in Tanzania mainland and Zanzibar.
4. Conduct and analyze qualitative data from Key Informant Interviews (KII) and Focus Group Discussions (FGD) on perceptions of respectful care and effective communication.
5. Develop the first draft of the respectful care and effective communication tool kit drawing on desk and literature reviews and qualitative assessment and incorporating gender aspects.
6. Pretest the tool in purposively selected facilities and villages/Streets in mainland and Zanzibar.
7. Present the draft tool kit to stakeholders in Tanzania mainland and Zanzibar for technical validation before finalization.
8. Develop the final version of respectful care and effective communication tool kit.
9. Train master trainers on the use of the tool kit in line with its dissemination.
WORK ASSIGNMENT, DELIVERABLES, TIME FRAME AND PAYMENT
PAYMENT SCHEDULE.
UNICEF reserves the right to withhold all or portion of payment if performance is unsatisfactory, if work/output is incomplete, not delivered or for failure to meet deadlines
ASSESSMENT / SELECTION PROCESS AND METHODS
Evaluations: The applicant should submit both technical and financial proposal which clearly stipulate how the work will be conducted. The Financial Proposal should include all costs of this assignment including fee, travel costs, accommodation as UNICEF will not pay any DSA.
Proposals will be both technically and financially evaluated. The technical part will carry a weight of 75%, in which the consultant will put clear his/her technical approach to ensure quality attainment of each deliverable and the consultancy in totality. The financial part will carry 25% showing the proposed budget breakdown of consultancy cost for each deliverable (fees, travels and accommodation) and eventual total consultancy cost.
LOCATION, DURATION & LOGISTIC
The consultant will operate remotely.
The validity of the contract will be for 7 months. The consultant will be required to travel to Dar es Salaam, Dodoma, and Zanzibar.
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,475 POSTS)
To qualify as an advocate for every child you will have…
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues
UNICEF competencies required for this post are…
Demonstrates Self Awareness and Ethical Awareness (1), Works Collaboratively with others (1), Builds and Maintains Partnerships (1), Innovates and Embraces Change (1), Thinks and Acts Strategically (1), Drive to achieve impactful results (1), Manages ambiguity and complexity (1).
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
We offer a wide range of benefits to our staff , including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
This position has been assessed as an elevated risk role for Child Safeguarding purposes as it is either: a role with direct contact with children, works directly with child, is a safeguarding response role or has been assessed as an elevated risk role for child safeguarding. Additional vetting and assessment for elevated risk roles in child safeguarding (potentially including additional criminal background checks) applies.
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidate from all national, religious and ethnic backgrounds, including persons living with disabilities, are encouraged to apply.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
This is a National Officer position and is open to nationals of the United Republic of Tanzania only.
Advertised: 02 Aug 2023 E. Africa Standard Time
Deadline: 16 Aug 2023 E. Africa Standard Time
Job no: 564656
Contract type: Consultant
Duty Station: Dar-es-Salaam
Level: Consultancy
Location: United Republic of Tanzania
Categories: Health
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Health
Respectful care refers to the provision of healthcare services that
prioritize patients' autonomy, choices, rights, preferences, and
values, while treating them with empathy, and compassion. It involves
acknowledging and understanding the cultural, religious, and social
beliefs of patients, and providing care that is free from
discrimination, bias, and judgment. It also means ensuring that patients
have access to timely and appropriate care, and that their privacy and
confidentiality are always respected.
Scientific evidence is available on the positive impact of promoting and improving provision of respectful on health outcomes through increased patient engagement in their own care, reduced stress, improved trust and communication between patients and providers as well as increased client satisfaction. Despite this body of evidence, care provided at different levels of the system continues to be plagued by disrespect and abuse, ranging from emotional, physical and in extreme cases sexual. Such findings have been documented in studies of recipients of labor and delivery care as well as of outpatient health care services in Tanzania. To address this, several initiatives have been undertaken, including the development of national guiding documents like the "Respectful and Compassionate Care Guideline”, and implementation of the Beyond Bias model for adolescent sexual and reproductive health services. The majority of these initiatives have been vertical, addressing certain subpopulations receiving specific interventions or care.
To reduce the siloed approaches where specific guidance is developed for specific target groups and disease programs in Primary Health Care, UNICEF is supporting the development of an integrated respectful care and effective communication tool kit based on already existing guidelines and implementation experience in Tanzania for day-to-day practice.
Recommended:
Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
How can you make a difference?
Scope of Work:
The overall aim of this consultancy is to develop a tool kit for respectful care and effective communication and train master trainers, in close collaboration and under the leadership of the directorate of Nursing and Midwifery services of the Ministries of Health in Tanzania mainland and Zanzibar respectively. The tool kit should be developed for use in everyday practice by health workers in PHC facilities and will include aspects such as privacy, confidentiality, informed consent, and the encouragement of autonomy in decision-making. To illustrate respectful care in action, and to promote in-facility training, the toolkit will incorporate real-life case studies and examples of best practices. These practical examples will serve as valuable inspiration and guidance for healthcare workers in their day-to-day interactions. Effective communication strategies will include communication techniques including active listening practices, empathy-building, and strategies to address challenging situations.
The detailed scope of work will include:
1. Design methodology and time frame for the assignment including how and when to engage stakeholders. Scientific evidence is available on the positive impact of promoting and improving provision of respectful on health outcomes through increased patient engagement in their own care, reduced stress, improved trust and communication between patients and providers as well as increased client satisfaction. Despite this body of evidence, care provided at different levels of the system continues to be plagued by disrespect and abuse, ranging from emotional, physical and in extreme cases sexual. Such findings have been documented in studies of recipients of labor and delivery care as well as of outpatient health care services in Tanzania. To address this, several initiatives have been undertaken, including the development of national guiding documents like the "Respectful and Compassionate Care Guideline”, and implementation of the Beyond Bias model for adolescent sexual and reproductive health services. The majority of these initiatives have been vertical, addressing certain subpopulations receiving specific interventions or care.
To reduce the siloed approaches where specific guidance is developed for specific target groups and disease programs in Primary Health Care, UNICEF is supporting the development of an integrated respectful care and effective communication tool kit based on already existing guidelines and implementation experience in Tanzania for day-to-day practice.
Recommended:
Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
How can you make a difference?
Scope of Work:
The overall aim of this consultancy is to develop a tool kit for respectful care and effective communication and train master trainers, in close collaboration and under the leadership of the directorate of Nursing and Midwifery services of the Ministries of Health in Tanzania mainland and Zanzibar respectively. The tool kit should be developed for use in everyday practice by health workers in PHC facilities and will include aspects such as privacy, confidentiality, informed consent, and the encouragement of autonomy in decision-making. To illustrate respectful care in action, and to promote in-facility training, the toolkit will incorporate real-life case studies and examples of best practices. These practical examples will serve as valuable inspiration and guidance for healthcare workers in their day-to-day interactions. Effective communication strategies will include communication techniques including active listening practices, empathy-building, and strategies to address challenging situations.
The detailed scope of work will include:
2. Comprehensive desk review and comparison of existing documents – guidelines and training materials - for respectful care and effective communication.
3. Literature review of published studies and grey literature on respectful care and effective communication interventions, approaches and evaluations in Tanzania mainland and Zanzibar.
4. Conduct and analyze qualitative data from Key Informant Interviews (KII) and Focus Group Discussions (FGD) on perceptions of respectful care and effective communication.
5. Develop the first draft of the respectful care and effective communication tool kit drawing on desk and literature reviews and qualitative assessment and incorporating gender aspects.
6. Pretest the tool in purposively selected facilities and villages/Streets in mainland and Zanzibar.
7. Present the draft tool kit to stakeholders in Tanzania mainland and Zanzibar for technical validation before finalization.
8. Develop the final version of respectful care and effective communication tool kit.
9. Train master trainers on the use of the tool kit in line with its dissemination.
WORK ASSIGNMENT, DELIVERABLES, TIME FRAME AND PAYMENT
|
WORK ASSIGNMNET |
DELIVERABLES |
TIME FRAME |
PAYMENT IN % |
|
Inception: Outlining methodology and approach for the assignment, interview guide, relevant framework and data analysis methods, and timeline. |
Inception report |
10th Sept 2023 |
10%
|
|
Report from the desk review and KII and FGDs: Key issues found from the existing respectful care work as well as the beyond bias with involvement and engagement of the directorate of nursing and midwifery services (DNMS), SMI, IPs and community members |
Desk review and KII report |
1st Nov 2023 |
15% |
|
Draft of the respectful and dignified care tool kit: based on the findings from the desk review, KII and FGDs, develop the first draft of the toolkit. |
Draft 1 of the respectful and dignified care tool kit |
1st Dec 2023 |
10% |
|
Pretest of the respective and dignified care toolkit: Purposely select facilities and communities, pre-test the toolkit & collate feedback/results of the pre-test |
Pre-test report |
10th Jan 2024 |
10% |
|
Develop a revised draft of the toolkit incorporating findings from the field. |
Draft 2 of the respectful and dignified care tool kit |
1st Feb 2024 |
20% |
|
Validate the revised draft: Present the revised draft of the tool kit to stakeholders, collate feedback to inform the final draft |
Report of the validation meeting |
10th Feb 2024 |
5% |
|
Final draft of the respectful care and effective communication care toolkit based on the comments from the validation meetings with key stakeholders. |
Final version of respectful and dignified care tool kit |
20th Feb 2024 |
20% |
|
Training of master trainers on the PHC toolkit for respectful care and effective communication |
Report from training of master trainers and power-point presentation developed for the training |
31st March 2024 |
10% |
|
TOTAL |
|
|
100% |
UNICEF reserves the right to withhold all or portion of payment if performance is unsatisfactory, if work/output is incomplete, not delivered or for failure to meet deadlines
ASSESSMENT / SELECTION PROCESS AND METHODS
Evaluations: The applicant should submit both technical and financial proposal which clearly stipulate how the work will be conducted. The Financial Proposal should include all costs of this assignment including fee, travel costs, accommodation as UNICEF will not pay any DSA.
Proposals will be both technically and financially evaluated. The technical part will carry a weight of 75%, in which the consultant will put clear his/her technical approach to ensure quality attainment of each deliverable and the consultancy in totality. The financial part will carry 25% showing the proposed budget breakdown of consultancy cost for each deliverable (fees, travels and accommodation) and eventual total consultancy cost.
LOCATION, DURATION & LOGISTIC
The consultant will operate remotely.
The validity of the contract will be for 7 months. The consultant will be required to travel to Dar es Salaam, Dodoma, and Zanzibar.
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2023 (1,475 POSTS)
To qualify as an advocate for every child you will have…
- Advanced degree (Masters or PhD) in medical anthropology, public health, social sciences, quality of care, primary health care or other relevant field 8-10 years of relevant experience of working on respectful care, effective communication, or social behavioral change in the Tanzanian health system
- Experience in stakeholder engagement and communication at both, national and sub-national levels, including with front-line health care providers
- Research experience of collecting and analyzing qualitative data
- Research experience of literature review and content analysis of guidelines.
- Excellent written and verbal communication skills
- Excellent project management skills, including time and deliverables management
- Fluency in written and spoken English and Swahili is required
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues
UNICEF competencies required for this post are…
Demonstrates Self Awareness and Ethical Awareness (1), Works Collaboratively with others (1), Builds and Maintains Partnerships (1), Innovates and Embraces Change (1), Thinks and Acts Strategically (1), Drive to achieve impactful results (1), Manages ambiguity and complexity (1).
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
We offer a wide range of benefits to our staff , including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
This position has been assessed as an elevated risk role for Child Safeguarding purposes as it is either: a role with direct contact with children, works directly with child, is a safeguarding response role or has been assessed as an elevated risk role for child safeguarding. Additional vetting and assessment for elevated risk roles in child safeguarding (potentially including additional criminal background checks) applies.
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidate from all national, religious and ethnic backgrounds, including persons living with disabilities, are encouraged to apply.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Recommended:
CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
This is a National Officer position and is open to nationals of the United Republic of Tanzania only.
Advertised: 02 Aug 2023 E. Africa Standard Time
Deadline: 16 Aug 2023 E. Africa Standard Time
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