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| Wananchi Group Tanzania Ltd |
Jobs in Tanzania 2023: Job Vacancies at Wananchi Group Tanzania Limited, 2023Wananchi Group Tanzania Limited Jobs 2023
Customer Service Representative at Wananchi Group September, 2023
Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s Leading Broadband Internet Service Providers.
CUSTOMER SERVICE REPRESENTATIVE:
Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s leading broadband Internet service providers.
We are looking for a Customer Service Representative who will work independently to provide professional and focused l customer service both internally and externally. He/she will t be reporting to CE Team Leader
Recommended:
Key Roles:
o Handling inbound and out bound customer interaction
o Educate customers on competitive pricing and product information
o Provide exceptional customer care across all call types including escalation, technical support and billing
o Responsible for skillfully retaining customer through positive relationship
o Identify reason(s) for disconnected and overcome objections in an effort to retain the customer
o Customer Life cycle management
Qualifications:
- Diploma or Bachelor’s Degree in: Business administration, CT and Public relations.
- 2 years Experience in retention/Churn team in Telecom/ICT Customer Life cycle management CS certification.
MODE OF APPLICATION:
Apply to: recruitment@simbanet.co.tz before 30th September, 2023.
Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s Leading Broadband Internet Service Providers.
CUSTOMER SERVICE REPRESENTATIVE:
Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s leading broadband Internet service providers.
We are looking for a Customer Service Representative who will work independently to provide professional and focused l customer service both internally and externally. He/she will t be reporting to CE Team Leader
Recommended:
Key Roles:
o Handling inbound and out bound customer interaction
o Educate customers on competitive pricing and product information
o Provide exceptional customer care across all call types including escalation, technical support and billing
o Responsible for skillfully retaining customer through positive relationship
o Identify reason(s) for disconnected and overcome objections in an effort to retain the customer
o Customer Life cycle management
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Qualifications:
- Diploma or Bachelor’s Degree in: Business administration, CT and Public relations.
- 2 years Experience in retention/Churn team in Telecom/ICT Customer Life cycle management CS certification.
MODE OF APPLICATION:
Apply to: recruitment@simbanet.co.tz before 30th September, 2023.
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